HCL Tech Careers Drive 2024: Hiring for Analyst Noida| Apply Now!

HCL Tech Careers Drive 2024: Hiring for Analyst Noida| Apply Now!

About HCL Tech

HCL Technologies, headquartered in Noida, Uttar Pradesh, India, is a prominent Indian multinational IT services and consulting firm. Established in 1976, it has evolved into a global leader in IT services, offering a wide array of solutions including software development, infrastructure management, engineering services, and business process outsourcing across diverse sectors

Job Overview

Company: HCL Tech

Job Role: Analyst

Work Location: Noida

Qualifications: B-Tech

Experience: Freshers/Experienced (0-2.5 years)

Batch: 2020 – 2023

Job Type: Full Time

Salary: Expected 5 LPA

Last Date: ASAP

Key Responsibilities

• Ensure prompt availability of the technical support team to assist customers, minimizing downtime and ensuring accessibility.
• Diagnose and resolve hardware, software, or network issues remotely within the agreed Service Level Agreement (SLA).
• Maintain comprehensive records of support activities and adhere to the escalation process for complex issues.
• Focus on continuous improvement by updating the knowledge base and personal development.
• Maintain high standards of voice and accent, complying with technical monitoring requirements.
• Provide excellent customer service by achieving First Call Resolution (FCR) and minimizing Average Handling Time (AHT).

How to Apply for HCL Tech Recruitment 2024

• Carefully review the job listing for eligibility and requirements.
• Locate the apply link adjacent to the job listing.
• Click on the apply link to access the company’s application portal.
• Enter personal details and any other necessary information accurately.
• Review all information before final submission.
• Ensure that contact information is accurate and current.
• Submitting an application with incorrect or incomplete information may impact the chances of being selected for an interview.

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