Oracle Off Campus Drive 2024 Hiring For Customer Service Admin | Apply Now!

Oracle Off Campus Drive 2024 Hiring For Customer Service Admin | Apply Now!

Oracle is conducting an off-campus recruitment drive for the role of Customer Service Admin for Bangalore location. This opportunity is open to graduates and postgraduates from any discipline. Below are the details:

About Oracle

With over 40 years of innovation and integrity, Oracle has established itself as a leading technology company. Committed to fostering an inclusive culture that values diverse perspectives, Oracle offers competitive Employee Benefits designed to ensure parity, consistency, and affordability. Recognizing the importance of diversity and inclusion in driving innovation, Oracle is dedicated to attracting talent from various backgrounds, perspectives, and abilities. The company prioritizes individual well-being through competitive benefits and community engagement initiatives.

Job Overview for Oracle Off-Campus Drive 2024

Company: Oracle

Job Role: Customer Service Admin

Work Location: Bangalore

Qualifications: Bachelor’s or Master’s Degree

Experience: Freshers/Experienced (0-2 years)

Batch: 2021 – 2023

Job Type: Full Time

Salary: Expected 5 LPA

Last Date: ASAP

Job Description

As a member of the Support organization, you will resolve post-sales customer inquiries via phone and electronic means. Your focus is to provide level two support including problem resolution within published goals using the Knowledge Base, write product documentation, use Web Resources, and Lab Testing, etc. to resolve issues.

Key Responsibilities

• Offer guidance and real-time resolution on technical and non-technical customer issues, including product compatibility and configuration, license reconciliation, support entitlements, validation, invoice and shipping inquiries, electronic support troubleshooting, and product availability.
• Handle open service requests that are dispatched, implement fixes (e.g., writing SQL scripts), and document cases for escalation.
• Analyze hardware or software problems and write case notes in the tracking system.
• Deliver support via electronic channels (web, email, etc.) or phone.
• Act as the point of contact for new customers, introducing and educating them on Oracle as a whole.
• Gain knowledge of specific product areas within Oracle’s core technologies and/or applications.

Required Skills

• Customer Support
• Excellent communication skills
• Problem Resolution
• Team Player

How to Apply for Oracle Recruitment 2024

All interested and eligible candidates can apply for this drive by following these steps as soon as possible:

• Read through all information provided in the job listing.
• Locate the apply link on the job listing page, usually found near the job description.
• Click on the apply link to access the company’s application portal.
• Enter your personal details and any additional information requested by the company.
• Ensure all required fields are completed accurately and thoroughly.
• Double-check all information provided before submitting the application.
• Ensure that your contact information is correct and up-to-date, accurately reflecting your qualifications and experience.
• Submitting an application with incorrect or incomplete information could impact your chances of being selected for an interview.
• This revised presentation aims to provide a clearer and more structured overview of the Oracle recruitment drive for the Customer Service Admin position, along with detailed instructions on how to apply.

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